Help guide · Getting started

A tour of your dashboard

Everything that matters at a glance when you log in — active work, your team's availability, and what's coming up.

Walkthrough

Four things worth knowing about, top to bottom.

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Dashboard KPI row showing active work orders, engineers, completed this month and pending issues
Step 1

Check your KPIs at a glance

Active work orders, engineers and how many are booked in today, what's completed this month, and any pending issues — each card is clickable, jumping straight to the relevant list. The small arrows show whether you're trending up or down against last month.

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Work Order Pipeline showing counts for Scheduled, In Progress, Under Review and Completed
Step 2

See what's moving through your pipeline

Four stages — Scheduled, In Progress, Under Review and Completed. Under Review is the one worth watching: that's an engineer's finished work waiting on your sign-off before it counts as done.

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Recent Work Orders list showing customer, status, date and assigned engineer
Step 3

Jump back into anything recent

The eight most recently created work orders, whoever they're assigned to and when — a faster way back in than searching Work Orders when you know roughly what you're looking for.

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Mini calendar widget showing scheduled work orders across the month
Step 4

Find anything on the calendar

A mini month view of the same schedule as the full Schedule page — enough to spot a quiet day or a clash at a glance, with a Full View link when you need more.

Frequently asked

Why does Under Review get special treatment?

It's the one pipeline stage that needs you specifically — everything else just needs time. A small marker appears on it whenever there's something waiting.

What are those banners that sometimes appear above the KPI cards?

They only show up if you subcontract work to or from another company — one for handed-off jobs awaiting your accept or decline, another for jobs a subcontractor declined and needs reassigning.

Do engineers see this same dashboard?

No — they get a simpler view scoped to their own jobs: what's active and what they've completed, nothing company-wide.

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