Help guide · Customers & work

Commissioning a new system

Record a newly installed system properly from day one — same wizard as any other work order, just with a Commissioning job type that adds an equipment step.

Walkthrough

Four steps — the only difference from a regular work order is the Systems step in the middle.

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Work order wizard Type & Mode step with Commissioning and New / Ad-hoc selected
Step 1

Choose Commissioning as the job type

Pick Commissioning from the job type list. Customer mode works exactly as it does for any other job — Existing Customer for someone you already look after, New / Ad-hoc for a fresh install at a brand-new customer.

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New customer and site details filled in for a commissioning job
Step 2

Add the customer and site

For a new install, this is often a brand-new customer — fill in what you know, the same as booking any ad-hoc job.

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Systems step with Single Split selected and outdoor/indoor brand and model filled in
Step 3

Add each system being installed

Choose Single Split, Multi Split or VRF — which options are available depends on your plan — and fill in the outdoor and indoor equipment if you know it. Nothing here is required yet; the engineer can fill in brand and model on site instead. Add Another System for each additional indoor unit on a multi-split or VRF job.

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Work order Details step showing a commissioning summary with one Single Split system
Step 4

Set the date, assign an engineer, and confirm

Same details step as any work order — title, date, engineer, notes, and a summary confirming how many systems are on this job before you create it.

Frequently asked

What happens after I create the commissioning work order?

It goes to the assigned engineer as a commissioning job card — they'll record pressures, vacuum readings, refrigerant charge and controller settings for each system on site.

Can I add more than one system to the same job?

Yes — Add Another System repeats the whole equipment block, so a multi-split or VRF install with several indoor units can all go on one work order.

Do I need the exact brand and model before creating this?

No — leave those fields blank and the engineer can confirm them from the equipment on site instead.

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